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Saturday, 18 May 2024
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    XOXO SKY SHOP > FAQs / Help
FAQs / Help
How to Register?
How to Place An Order?
How to XOXOSKYSHOP.COM take care of your privacy?
Is it safe to transact through Credit Card at XOXOSKYSHOP.COM?
About Personal Details.
How to View your Shopping Cart?
How to View your Shopping List?
Review Your Order History.
Manage your Shipping Address.
Payment Options.

  How to Register?
Before you start shopping, you need to register yourself with us and give us information that will allow us to communicate with you regarding your transactions. Registration is very easy with XOXOSKYSHOP.COM. Three of our sections i.e. Shopping Cart, Shopping List and My Account are password protected. When you click on any of these links you will reach a sign in page. A new user can register here or members can login to their account directly.

  How to Place An Order?
Placing an order with XOXOSKYSHOP.COM is quick and simple. As you browse through the XOXOSKYSHOP.COM, you can put the items that you want to purchase instantly in your Shopping Cart by clicking on the link 'Add To Shopping Cart'. Link to Shopping Cart is provided with every item that is displayed on the screen. If you haven't logged in yet, you will reach the login page.

  How does XOXOSKYSHOP.COM protect your privacy?
We are committed to protecting your personal privacy. XOXOSKYSHOP.COM will not give out your telephone number or e-mail address, except where needed to deliver a product or service your order. We will not give out your credit card number or any account information unless you authorize it, e.g., processing a credit card payment. In other words, we will not rent or sell your name, address, email address, credit card information or personal Detail to any third party without your permission. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. However, we must cooperate fully, should a situation arise, where we are required by law or statutory obligation or legal process to provide information about a customer. If you have purchased from our store or subscribed to one of our newsletters, we may occasionally update you via e-mail of special new product arrivals, features or schemes on our site.

  Is it safe to transact through Credit Card at XOXOSKYSHOP.COM?
XOXOSKYSHOP.COM is using CCAvenue as payment gateway

Security is a key concern for all parties when transacting online business. At CCAvenue®, we have ensured you have no worries on this front as you expand your operations in cyberspace. Listed here are some of our key security measures:

Secure technologies for CCAvenue's server
  • CCAvenue's server is behind state of the art security firewalls to ensure maximum protection of your customer's details. This guarantees that your information is inaccessible to any third party.
  • CCAvenue� uses industry-standard Verisign�s 128 bit SSL (Standard Sockets Layer) Technology, which is used worldwide, for data encryption.
  • CCAvenue� also follows strict in-house security guidelines for ensuring confidentiality of your customer information.
  • Since the Payment Gateway application software is maintained at secure high-end server, new payment technologies, standards and features are automatically implemented as they emerge.
  • CCAvenue F.R.I.S.K is an unrivalled Heuristic Fraud Detection engine that provides an unprecedented level of risk detection that can help you to convert more valid orders automatically and reduces both expenses and potential chargeback losses. This engine empowers them with the ability to control risk effectively. These robust risk management tools and fraud filters include:
    1. Risk Management Rules and Parameters.
    2. Negative Files.
    3. Risk Management Queries, thereby making your E-commerce transactions safe and confidential.
Internationally Certified Security standards

CCAvenue has installed a variety of products and processes to pre-empt credit card fraud and advice merchants how to forestall charge backs. These are internationally certified security standards, which ensure the security of transactions, conducted via your website.
  • CCAvenue has achieved the new PCI DSS 1.1 Standards of Compliance, which makes it one of the most secure payment gateways in the world.
  • CCAvenue� is registered with Verisign, the world's best and most trust worthy Net Authentication Agency.
  • CCAvenue employs the best in online security. Daily testing is done to maintain its Hacker Safe Secure Certificate.
  • CCAvenue is one of the few companies in the world to implement the new Verified By Visa and the MasterCard Secure Code protocols which are expected to reduce charge back-level by as much as 90%.
  • CCAvenue also uses tried and tested methods like Authorize and Capture (http://www.ccavenue.com/content/authorize.jsp) as well as C.V.V (Credit Card Verification Value (http://www.ccavenue.com/cvm.htm) to reduce the incidence of charge-back and fraud.
In addition, we have a team of experts who review each transaction within a set of parameters. On suspicion, they attempt to undertake physical verification, use proprietary techniques as well as seek access to files offered by reputed financial institutions. All these measures are a part of a constant process that tracks, identifies and implements the latest security technologies and processes to make transacting through our gateway as safe as possible.

As you see, with CCAvenue� as your partner, the benefits of the latest technologies are yours without you having to change your interface. Stay ahead in the rapidly changing landscape of e-Commerce. For now, no matter how fast the transactions grow in volume, regardless of your website size or hosting environment, things will never go out of control.

  How to protect your privacy online?
Never give your password to anyone online. Make your password at least eight characters in length and a maximum of 20. Create a password that includes a combination of numbers and letters. If you have fallen for an online scam and gave out your password, change your password right away. You can do this by entering the 'My Account' section and Modifying User Information. Once you have finished surfing through XOXOSKYSHOP.COM, do not leave the website open. The only way to log off from the site is to close the window.

  About Personal Details
You can modify the personal Details (e-mail address, phone numbers, password), shipping information, billing details;. Just log into your account and click on Modify User Information in My Account. The password must have at least 8 characters and a maximum of 20. It is also case-sensitive.

Forgot Password-If you have forgotten your password, then click on Shopping Cart or Shopping List or My Account and you will reach the Login page where there is a link to ?Forgot Your Password? ? You must remember your User Name and on entering that, you will be taken to your hint question. On answering the Hint Question in exactly the same words as you had entered during the Registration process, you would be shown your password.

  How to View your Shopping Cart?
Once you have registered with us and logged into your account, you can click on Shopping Cart from any page and you can check on all the items you had put in there. You can also remove an item by deleting it totally or adding it to your Shopping List for later purchases. In case you are happy with what you currently have in the Shopping Cart then click on the 'Check Out' button or browse through the site some more by clicking on the 'Continue Shopping' button. You can select the person to whom you wish to send the items. All you need to do is to select the name of the person (alias) whom you want to send that particular product and click on the update button. In case you wish to add a new address, please click on 'add new address' and fill in the details in the subsequent page.

You can also change the quantity of the product, which you have selected to buy. All you need to do is to fill the desired quantity in the appropriate box and click update to register your change.

  How to View your Shopping List?
Occasionally we are sure you would like to indulge in some extra shopping but your purse strings don't allow you to. In this case, just put it in your Shopping List and next time when you have received your pocket money or your salary or some money from your aunt just go to the Shopping List and indulge. Also, you might want to send a gift directly to a friend whose birthday is probably a month later. So, if you come across the perfect product for him/her just add it to your Shopping List and log on a week or two before and add it to your Shopping Cart directly.

  Review Your Order History.
In your personal area you can view the details of all the orders you've placed with XOXOSKYSHOP.COM till date. Just click on Order History in My Account section and see the full details against the order numbers of your earlier purchases. You can select the start date and the end date.

  Manage your Shipping Address.
You can change your default shipping address depending on where you want your order delivered. Just go to My account address book and View and Edit Billing Details. from your Shipping Address. You can also access this functionality from the shopping cart stage by clicking on 'Add new address'

  Payment Options
XOXOSKYSHOP.COM provides you various payment options to enable easy shopping.

Payment Options -> Credit Card (Master/VISA)
VISA and MasterCard payments are processed through an online payment gateway system. You need not worry about your credit card information falling into the wrong hands because your bank will authorize the credit card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue via the online payment gateway an authorization code and confirmation of completion of transactions.

XOXOSKYSHOP.COM uses the latest encryption technology and other methods to protect your credit card information. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions). In fact, shopping online with a credit card at XOXOSKYSHOP.COM is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that XOXOSKYSHOP.COM offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure.

Security remains the primary concern of on-line consumers. XOXOSKYSHOP.COM is a Thawte Certified Site and payment by credit card is secure on our site.

Direct payment / transfer to Our Bank A/c
You can directly deposit money into our Bank Account and send us a mail to [email protected] and we will process your request immediately.


Name of the Branch : Kirti Nagar Branch ,A 2, Kirti Nagar, Delhi, India
Account No : 092805000173

To find out the nearest ICICI Bank near your location please Click Here

Payment Options -> Demand Draft - Payable at NEW DELHI
If you have chosen this payment option then please send a Demand Draft in favour of �TANEJA ENTERPRISES� Payable at NEW DELHI
On the envelope write the following address:

Please mail / courier the cheque to:
H-4, Kirti Nagar,
New Delhi-110015

Payment Options -> Cash on Delivery
At the time of delivery please hand over the CASH against delivery of the product.

The product will be delivered in a sealed condition. Please DO NOT accept any packet which is appears to be tampered or damaged externally.

Please DO NOT pay more than the order value. In case the delivery person insists for any additional amount related to statutory charges like octroi, entry tax, etc. Please pay and take a receipt from the delivery person. Inform us through the �contact us� link and we will refund you the extra amount paid.

Internet Banking
Internet Banking payments are processed through an online payment system provided by respective banks. You need not worry about your Internet Banking user information falling into the wrong hands because your bank will authorize the Internet banking transaction directly without any information passing through us. Once you are directed to your bank's website, you have to authorize the transaction using your Login Id & Password. (Provided by your respective bank)

XOXOSKYSHOP.COM uses the latest encryption technology and other methods to protect your personal information. You can be assured that XOXOSKYSHOP.COM offers you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure.

Currently we have the following Banks listed below available to Shop online at XOXOSKYSHOP.COM . We will add more banks for your convenience soon.

Andhra Bank / Axis Bank / Bank of Bahrain & Kuwait / Bank of Baroda (Retail & Corporate Banking) / Bank Of India / Bank of Maharashtra / Canara Bank / Corporation Bank / Citibank / City Union Bank / Deutsche Bank / Federal Bank Fed Net Banking / HDFC Bank / ICICI Bank / IDBI i Net Banking / IndusInd Bank / ING Vysya Bank Ltd. / Jammu & Kashmir Bank / Karnataka Bank / Karur Vysya Bank Limited / Kotak Mahindra Bank / Lakshmi Vilas Bank / Oriental Bank Of Commerce / Punjab National Bank / Punjab National Bank (Corporate Banking) / The Bank Of Rajasthan / Royal Bank of Scotland / South Indian Bank / State Bank Of India / State Bank of Indore / State Bank of Hyderabad / State Bank of Travancore / Syndicate Bank / Tamilnad Mercantile Bank Ltd. / Union Bank Of India / Vijaya Bank / Yes Bank

Happy Shopping !!